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Business Units API

Business unit private reviews
This method shows all the reviews written about the business unit, including consumer email and Order ID.

GET
Authentication: Business user OAuth Token
https://api.trustpilot.com/v1/private/business-units/{businessUnitId}/reviews
Parameters
businessUnitId, Required String
The id of the business unit.
Example: …/v1/private/business-units/507f191e810c19729de860ea/reviews
stars, Optional Array
Filter by reviews with a specific number of stars.
Constraints: The allowed range is minimum: 1, maximum: 5
Example: ?stars=5
language, Optional Array
Filter by reviews with only a specific language.
Example: ?language=en
page, Optional Integer
The page to retrieve. If the page number requested is higher than the available number of pages an empty array will be returned.
Constraints: The allowed range is minimum: 1, maximum: 2147483647
Default value: 1
Example: ?page=1
internalLocationId, Optional String
Filter by reviews with a specific location.
Example: ?internalLocationId=1cd4d195-1f61-4c4c-8425-81385dd6e55a
perPage, Optional Integer
The number of reviews to retrieve per page.
Constraints: The allowed range is minimum: 1, maximum: 100
Default value: 20
Example: ?perPage=3
orderBy, Optional Array
The order in which the results should be sorted. Valid values are: createdat.asc, createdat.desc, stars.asc and stars.desc
Default value: [ "createdat.desc" ]
Example: ?orderBy=createdat.asc
tagGroup, Optional String
Filtering reviews on Tag group
Example: ?tagGroup=Group Name
tagValue, Optional String
Filtering reviews on Tag value
Example: ?tagValue=Tag Name
ignoreTagValueCase, Optional Boolean
Ignore tag value case
Example: ?ignoreTagValueCase=true
responded, Optional Boolean
Filter reviews by responded state.
Example: ?responded=true
referenceId, Optional String
Filter reviews by reference Id.
Example: ?referenceId=1234
referralEmail, Optional String
Filter reviews by referral email.
Example: ?referralEmail=me@example.com
reported, Optional Boolean
Filter reviews by reported state.
Example: ?reported=true
startDateTime, Optional String
Filter reviews by datetime range. If no time is specified than time is implicit 00:00:00
Example: ?startDateTime=2013-09-07T13:37:00
endDateTime, Optional String
Filter reviews by datetime range. If no time is specified than time is implicit 00:00:00
Example: ?endDateTime=2013-09-07T13:37:00
source, Optional String
Filter reviews by source.
Example: ?source=Trustpilot
username, Optional String
Filter reviews by user name.
Example: ?username=Vlad
findReviewer, Optional String
Filter reviews by Find Reviewer requests (contacted or not contacted).
Example: ?findReviewer=notContacted
Response
{
  "reviews": [
    {
      "status": "active",
      "reportData": {
        "source": "Trustpilot",
        "publicComment": "This review contains sensitive information.",
        "createdAt": "2013-09-07T13:37:00",
        "reasons": [
          "sensitiveInformation",
          "consumerIsCompetitor"
        ],
        "reason": "consumer_is_competitor",
        "reviewVisibility": "hidden"
      },
      "findReviewer": {
        "isEligible": true,
        "requests": [
          {
            "id": "8e3a531e-f8e8-4d63-8d4c-187dc1408ed9",
            "created": "2013-09-07T13:37:00",
            "status": "Pending",
            "businessUserMessage": "Hi! We're having trouble finding you in our records, can you provide us with a reference number? Thanks!",
            "consumerResponse": {
              "submittedAt": "2013-09-07T13:37:00",
              "name": "John Doe",
              "email": "john.doe@gmail.com",
              "address": "123 Fake St.",
              "phoneNumber": "555-1234",
              "referenceId": "GZ12345",
              "message": "Hi, I've provided my reference number."
            }
          }
        ]
      },
      "referenceId": "12345",
      "referralEmail": "my@email.com",
      "language": "da",
      "links": [
        {
          "href": "<Url for the resource>",
          "method": "<Http method for the resource>",
          "rel": "<Description of the relation>"
        }
      ],
      "title": "My review",
      "businessUnit": {
        "identifyingName": "trustpilot.com",
        "displayName": "Trustpilot",
        "id": "507f191e810c19729de860ea",
        "links": [
          {
            "href": "<Url for the resource>",
            "method": "<Http method for the resource>",
            "rel": "<Description of the relation>"
          }
        ]
      },
      "location": {
        "id": "43f51215-a1fc-4c60-b6dd-e4afb6d7b831",
        "name": "Pilestraede 58",
        "urlFormattedName": "Pilestraede58",
        "externalId": "Location#123"
      },
      "text": "This shop is great.",
      "companyReply": {
        "text": "This is our reply.",
        "createdAt": "2013-09-07T13:37:00",
        "updatedAt": "2013-09-07T13:37:00"
      },
      "source": "Organic",
      "tags": [
        {
          "group": "Generic",
          "value": "Tag value"
        }
      ],
      "isVerified": true,
      "stars": 5,
      "updatedAt": "2013-09-07T13:37:00",
      "experiencedAt": "2013-09-07T13:37:00",
      "numberOfLikes": 10,
      "consumer": {
        "displayLocation": "Frederiksberg, DK",
        "numberOfReviews": 1,
        "displayName": "John Doe",
        "id": "507f191e810c19729de860ea",
        "links": [
          {
            "href": "<Url for the resource>",
            "method": "<Http method for the resource>",
            "rel": "<Description of the relation>"
          }
        ]
      },
      "id": "507f191e810c19729de860ea",
      "createdAt": "2013-09-07T13:37:00",
      "complianceLabels": [
        null
      ],
      "countsTowardsTrustScore": false,
      "countsTowardsLocationTrustScore": false,
      "invitation": {
        "businessUnitId": "507f191e810c19729de860ea"
      },
      "businessUnitHistory": [
        {
          "businessUnitId": "507f191e810c19729de860ea",
          "identifyingName": "example.com",
          "displayName": "Example Inc.",
          "changeDate": "2013-09-07T13:37:00"
        }
      ],
      "reviewVerificationLevel": "invited"
    }
  ],
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ]
}
Get a business unit's reviews
This method gets all the reviews written about the business unit.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/{businessUnitId}/reviews
Parameters
businessUnitId, Required String
The id of the business unit.
Example: …/v1/business-units/507f191e810c19729de860ea/reviews
stars, Optional Array
Filter by reviews with a specific number of stars.
Constraints: The allowed range is minimum: 1, maximum: 5
Example: ?stars=5
language, Optional Array
Filter by reviews with only a specific language.
Example: ?language=en
internalLocationId, Optional String
Filter by reviews with only a specific location.
Example: ?internalLocationId=f994ac75-2f51-456a-9be9-ec30eadae778
page, Optional Integer
The page to retrieve. If the page number requested is higher than the available number of pages an empty array will be returned.
Constraints: The allowed range is minimum: 1, maximum: 2147483647
Default value: 1
Example: ?page=1
perPage, Optional Integer
The number of reviews to retrieve per page.
Constraints: The allowed range is minimum: 1, maximum: 100
Default value: 20
Example: ?perPage=3
orderBy, Optional Array
The order in which the results should be sorted. Valid values are: createdat.asc, createdat.desc, stars.asc and stars.desc
Default value: [ "createdat.desc" ]
Example: ?orderBy=stars.desc
tagGroup, Optional String
Filtering reviews on Tag group
Example: ?tagGroup=Group Name
tagValue, Optional String
Filtering reviews on Tag value
Example: ?tagValue=Tag Name
responded, Optional Boolean
Filter reviews by responded state.
Example: ?responded=true
includeReportedReviews, Optional Boolean
Include reported reviews.
Default value: false
Example: ?includeReportedReviews=true
Response
{
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "reviews": [
    {
      "id": "507f191e810c19729de860ea",
      "stars": 5,
      "title": "My review",
      "text": "This shop is great",
      "language": "da",
      "createdAt": "2013-09-07T13:37:00",
      "experiencedAt": "2013-09-06T13:37:00",
      "updatedAt": "2013-09-07T13:37:00",
      "numberOfLikes": 10,
      "isVerified": true,
      "status": "active",
      "invitation": {
        "businessUnitId": "507f191e810c19729de860eb"
      },
      "businessUnitHistory": [
        {
          "businessUnitId": "5f0c5e6108d8020001ee235d",
          "identifyingName": "merged-domain.com",
          "displayName": "Merged Domain",
          "changeDate": "2020-07-13T13:28:36.847Z"
        }
      ],
      "reviewVerificationLevel": "invited"
    }
  ]
}
Get a business unit's reviews (paginate)
Paginate through a business unit's reviews using a pageToken.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/{businessUnitId}/all-reviews
Parameters
pageToken, Optional String
A previously returned page token representing part of the larger set of results to view.
Example: ?pageToken={pageToken}
businessUnitId, Required String

Example: …/v1/business-units/507f191e810c19729de860ea/all-reviews
Response
{
  "reviews": [
    {
      "id": null,
      "stars": 0,
      "title": null,
      "text": null,
      "language": null,
      "createdAt": null,
      "updatedAt": null,
      "experiencedAt": null,
      "isVerified": false,
      "companyReply": {
        "text": "This is our reply.",
        "createdAt": "2013-09-07T13:37:00",
        "updatedAt": "2013-09-07T13:37:00"
      },
      "consumer": {
        "displayLocation": "Frederiksberg DK",
        "displayName": "John Doe",
        "id": "507f191e810c19729de860ea"
      },
      "location": {
        "id": "43f51215-a1fc-4c60-b6dd-e4afb6d7b831",
        "name": "Pilestraede 58"
      }
    }
  ],
  "nextPageToken": "MjAxMy0wNS0wM1QxMDowMzo0MS4wMDBafDUxODM4YjdkMDAwMDY0MDAwMjQ0MTQyZA"
}
Get a business unit's web links
This method gets links to the business unit's public profile page on Trustpilot.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/{businessUnitId}/web-links
Parameters
businessUnitId, Required String
The id of the business unit.
Example: …/v1/business-units/{businessUnitId}/web-links
locale, Required String
The locale to use when generating web links.
Example: ?locale={locale}
Response
{
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "locale": "da-DK",
  "profileUrl": "http://www.trustpilot.dk/review/www.trustpilot.com",
  "evaluateUrl": "http://www.trustpilot.dk/evaluate/www.trustpilot.com",
  "evaluateEmbedUrl": "http://www.trustpilot.dk/evaluate/embed/www.trustpilot.com"
}
Get the company logo for a specific business unit.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/{businessUnitId}/images/logo
Parameters
businessUnitId, Required String
The id of the business unit.
Example: …/v1/business-units/{businessUnitId}/images/logo
Response
{
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "logoUrl": null
}
Get images of business unit
Get the company profile image for a specific business unit.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/{businessUnitId}/images
Parameters
businessUnitId, Required String
The id of the business unit.
Example: …/v1/business-units/{businessUnitId}/images
Response
{
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "profileImage": {
    "image57x43": {
      "url": "<Url for the image>",
      "width": "<Image width>",
      "height": "<Image height>"
    },
    "image118x89": {
      "url": "<Url for the image>",
      "width": "<Image width>",
      "height": "<Image height>"
    },
    "image198x149": {
      "url": "<Url for the image>",
      "width": "<Image width>",
      "height": "<Image height>"
    }
  }
}
Get profile info of business unit
Get company profile information for a specific business unit.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/{businessUnitId}/profileinfo
Parameters
businessUnitId, Required String
The id of the business unit.
Example: …/v1/business-units/{businessUnitId}/profileinfo
Response
{
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "isSubscriber": true,
  "email": "john@trustpilot.com",
  "phone": "+45 11 22 33 44",
  "companyName": "Trustpilot",
  "address": {
    "street": "Sesame street, 1",
    "city": "The Shire",
    "postcode": "WD24 7NE",
    "country": "UK",
    "countryCode": "UK"
  },
  "description": {
    "header": "About Trustpilot",
    "text": "Trustpilot is a review platform."
  },
  "socialmedia": {
    "facebook": null,
    "linkedin": null,
    "twitter": null,
    "googleplus": null,
    "youtube": null,
    "instagram": null
  },
  "facebookPageId": 123456789,
  "facebookPageUrl": "https://www.facebook.com/facebook",
  "isFacebookActivated": true,
  "isCommentsEnabled": true,
  "isIncentivisingUsers": false,
  "isClaimed": true
}
List categories for business unit
Get a list of categories for a business unit.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/{businessUnitId}/categories
Parameters
businessUnitId, Required String
The id of the business unit to list categories for.
Example: …/v1/business-units/4bf2b69100006400050ce5ee/categories
country, Optional String
Specify country using ISO 3166-1-alpha-2.
Example: ?country=US
locale, Optional String
The locale to get translated category names for.
Default value: en-US
Example: ?locale=en-US
Response
{
  "categories": [
    {
      "categoryId": "pet_store",
      "displayName": "Pet Store",
      "name": "pet_store",
      "isPrimary": true,
      "ranking": {
        "position": 1,
        "cardinality": 13
      },
      "source": "business"
    }
  ],
  "predictedTopCategory": {}
}
Search for business units
This method searches for business units, even if you only know part of the name. For example, search results for "Trustpilot" would show "trustpilot.com", among others.

GET
Authentication: API Key
https://api.trustpilot.com/v1/business-units/search
Parameters
query, Required String
The search term to use. This will be used to search for identifying name and referring names.
Example: ?query={query}
country, Optional String
The 2 letter country code for the preferred country code
Example: ?country={country}
page, Optional Integer
The page to retrieve. If the page number requested is higher than the available number of pages an empty array will be returned.
Constraints: The allowed range is minimum: 1, maximum: 2147483647
Default value: 1
Example: ?page=0
perpage, Optional Integer
The number of results to display per page.
Constraints: The allowed range is minimum: 1, maximum: 100
Default value: 20
Example: ?perpage=0
Response
{
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "businessUnits": [
    {
      "id": "507f191e810c19729de860ea",
      "displayName": "Trustpilot",
      "name": {
        "identifying": "trustpilot.com",
        "referring": [
          [
            "trustpilot.com",
            "www.trustpilot.com"
          ]
        ]
      },
      "link": [
        {
          "href": "<Url for the resource>",
          "method": "<Http method for the resource>",
          "rel": "<Description of the relation>"
        }
      ]
    }
  ]
}