FAQ

Q. I’ve received an error, what should I do?

A: Errors are a common occurrence when you’re building integrations. Use the following options to identify and fix the root cause of your error:

• Use a Rest Client to debug your application.
• If you’ve received a specific error message, refer to Common error messages or Common error messages for partner integrations.

Q. OAuth isn’t returning access tokens

A: For security reasons, OAuth error messages aren’t very elaborate. To set up an OAuth grant type correctly, make sure that you’ve followed the Authentication documentation. You’ll need your API key and secret to generate an access token. If you’re using the Authorization Code grant type, you’ll also need to provide your Redirect Urls to your Customer Success Manager.

Q. The Create New Invitation endpoints return “Something went wrong”.

A: Trustpilot’s API supports JSON for the request and response format. In most cases, this error is caused by a different data format in the POST request. Check the your POST request’s Content-Type is in JSON format.

Q. I need more help

A: If you can’t find the information you need in the documentation, you can search for use case specific guides in the Trustpilot Help Centre or reach out to your Customer Success or Partner Manager.